Strategic Vision's 20th annual Total Quality Index (TQI), which assesses overall ownership experience, ranks OEMs FCA, Volkswagen and General Motors as the top three in corporate total quality.
Korean automotive nameplates showed a significant improvement in quality while Japanese brands fell below the industry average for the first time in 29 years, according to the 2015 J.D. Power Initial Quality Study.
Fleet managers surveyed for this year's report card, overall, gave the OEMs high marks in a number of areas. Fleet managers also identified areas where improvements can be made in OEM products and services.
EDEN PRAIRIE, MN – Increased prices for replacement tires and higher labor rates were the driving factors in fleet car maintenance costs rising 5 percent for the 2008-calendar year compared to 2007.
DEARBORN, MI – In the past two years alone, Ford has reduced its warranty repairs costs by $1.2 billion, according to the latest company figures.
Vehicle quality has improved dramatically with fleets experiencing a decline in the frequency of vehicle repairs. However, the average cost of repairs has been increasing. The forecast is for the cost of fleet maintenance to increase again in 2009. There are five factors exerting upward pressure on cost per repair.
media brand
The secure and easy all-access connection to your content.
Bookmarked content can then be accessed anytime on all of your logged in devices!
Already a member? Log In
