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Technology

How will fleet management change in the next 10 years? I foresee three transformational forces that will sweep through our industry and redirect its long-term direction.

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Is Technology 'Dumbing Down' Fleet Managers?

While technology has transformed fleet management to a science, it has also created the risk that, ultimately, technology may “dumb down” fleet managers. In the past, fleet managers would personally perform the calculations and engage in the “cerebral sweat” to accomplish almost all fleet functions. Nowadays (and increasingly so in the future), sophisticated fleet management systems perform these calculations and analyses with the fleet manager only seeing the end result, not the prrocess.

Will Technology Eliminate the ‘Personal Touch’ in Fleet Management?

Technology has transformed the way fleets communicate. One unintended consequence has been the increasing de-personalization of the interaction between fleet managers and drivers. In many ways, technology is slowly eliminating the “personal touch” to fleet management, which, since the inception of the profession, has been the hallmark of good fleet management, In the future, will personalized fleet management seem as quaint as the home delivery of milk?

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