Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.
Setting Your Standard for Customer Service
How does your customer service measure up against other companies’ efforts, whether they are in your industry or outside of it?