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Customer Service

Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.

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Fleet Operations Exist to Support User Departments, Not Vice Versa

Some fleet managers lament they used to be in "control," but now "share" responsibility, requiring approvals or buy-in from every affected department. Fleet managers must learn to be diplomats, because interdepartmental conflict can have a corrosive effect on how departments work with fleet operations.

Fleets Stand Behind GM in Chapter 11, But Questions Linger

Automotive Fleet magazine conducted a survey of General Motors' largest commercial fleet customers, immediately following its June 1 announcement that it filed for voluntary Chapter 11 bankruptcy protection. Here's what these commercial fleet managers had to say.